Queerly Complex understands that life happens, things come up, and there can be unexpected emergencies. We also know that people change their mind on what kinds of support they need, want, and desire. We seek to be flexible and understanding while also firm in our value.
To that end, here is our cancellation policy for any and all services.
If you cancel up to 48 hours before your appointment, there are no cancellation fees and no obligation to continue any services.
If you cancel between 48 hours and 24 hours before your appointment, arrangements can be made to reschedule at a time that is convenient to both you and Jason. If you choose not to reschedule, you owe half the fee. Intake & Chaos Poetry Sessions are paid in advance, so a refund of half will be given. Dreaming & Creative Coaching Sessions are paid after the session. You will owe half the amount. If you cancel the Rescheduled Session at any time, payment is due for the full Session.
If you cancel with 24 hours or less before your appointment, you owe the entire fee. Intake Sessions & Chaos Poetry Sessions are paid in advance, so no refund will be given. Dreaming and Creative Coaching Sessions are paid after the session. You will owe the full amount. If you would like to reschedule the session, another Session fee will be assessed.